Privacy Policy

1. Introduction

MFBKTech Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our Platform, you consent to the data practices described in this policy. If you do not agree, please do not use our services.

2. Data We Collect

We collect several types of information for various purposes:

Data Type	Examples	Purpose
Personal Data	Name, email, payment info, country	Account creation, billing, communication
Usage Data	IP address, browser type, pages visited	Analytics, security, improvements
Course Data	Progress, quiz scores, lab completions	Track learning, provide certificates
Communication Data	Support tickets, forum posts, emails	Customer support, community management

3. How We Use Your Data

Your information helps us provide, maintain, and improve our services:

• Service Delivery: Process payments, provide course access
• Communication: Send important updates, respond to inquiries
• Personalization: Recommend courses based on interests
• Analytics: Understand usage patterns to improve Platform
• Security: Detect and prevent fraud, unauthorized access
• Legal Compliance: Meet regulatory requirements

4. Data Protection

We implement industry-standard security measures:

• Encryption: SSL/TLS encryption for data transmission
• Access Control: Strict access controls to personal data
• Regular Audits: Security assessments and penetration testing
• Data Backup: Regular encrypted backups
• GDPR Compliance: Data processing agreements with partners

5. Cookies & Tracking

We use cookies and similar tracking technologies:

• Essential Cookies: Required for basic functionality
• Preference Cookies: Remember your settings
• Analytics Cookies: Google Analytics for usage insights
• Marketing Cookies: Track campaign performance (with consent)

You can control cookies through your browser settings or our cookie consent banner.

6. Third-Party Services

We work with trusted third parties:

• Payment Processors: Stripe, PayPal (never store full card details)
• Hosting Services: Secure cloud infrastructure
• Email Services: Transactional and marketing emails
• Analytics: Google Analytics, Mixpanel

All third parties are GDPR-compliant with data processing agreements.

7. Your Data Rights

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another organization
• Objection: Object to our processing of your personal data

To exercise these rights, contact us at [email protected]

8. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

9. Policy Changes

We may update this policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

For privacy-related questions or to exercise your data rights:

• Email: [email protected]
• Discord: https://discord.gg/mfbktech
• Address: MFBKTech Academy, Cyberjaya, Malaysia
• DPO: Data Protection Officer: [email protected]